Features, Modules, Functions, Policies and Advantages
Due to COVID-19 (Novel Coronavirus) public health concerns related, we will soon be starting live streaming of the Hospital Management System Services in our website www.firstmed.in
In case of any query or comments, please get in touch on our official email id: firstmed02@gmail.com
Hospital Management System Services:
Features, Modules, Functions, Policies and Advantages
Due to COVID-19 (Novel Coronavirus) public health concerns related, we will soon be starting live streaming of the Hospital Management System Services in our website www.firstmed.in
In case of any query or comments, please get in touch on our official email id: firstmed02@gmail.com
Hospital Management System Services:
Features, Modules, Functions, Policies and Advantages
Due to COVID-19 (Novel Coronavirus) public health concerns related, we will soon be starting live streaming of the Hospital Management System Services in our website www.firstmed.in
In case of any query or comments, please get in touch on our official email id: firstmed02@gmail.com
Hospital Management System Services:
Features, Modules, Functions, Policies and Advantages
Due to COVID-19 (Novel Coronavirus) public health concerns related, we will soon be starting live streaming of the Hospital Management System Services in our website www.firstmed.in
In case of any query or comments, please get in touch on our official email id: firstmed02@gmail.com
Hospital Management System Services:
Features, Modules, Functions, Policies and Advantages
Due to COVID-19 (Novel Coronavirus) public health concerns related, we will soon be starting live streaming of the Hospital Management System Services in our website www.firstmed.in
In case of any query or comments, please get in touch on our official email id: firstmed02@gmail.com
Hospital Management System Services:
Features, Modules, Functions, Policies and Advantages
Due to COVID-19 (Novel Coronavirus) public health concerns related, we will soon be starting live streaming of the Hospital Management System Services in our website www.firstmed.in
In case of any query or comments, please get in touch on our official email id: firstmed02@gmail.com
FirstMed offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 5 days of its delivery. Products can only be eligible for returns if the products received by the customer are deemed to have been received in a damaged / defective state or are expired or an incorrect product has been delivered. Such products can only be returned in their original packaging, in an unused and sealed condition. [Opened or used products will not be accepted as returns.
Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
Contact our Customer Support team via (helpdesk@FirstMed.in) within 5 business days of receiving the order.
We will pick up the products within 2-5 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
If a return is accepted, FirstMed will replace or refund the invoiced rupee value for, the damaged / defective / expired / wrong product.
If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. Kindly refer to the next question for exclusions to refunds.
Shipping charges for return / replacement of the order / partial order would be borne by the customer subject to fulfilling of the above conditions.
Returns will not be accepted under the following conditions:
Product is damaged due to misuse/overuse.
Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
Serial Number is tampered with.
Defective products that are not covered under Seller/Manufacturer’s warranty.
Product is used or altered.
If request is initiated after 5 business days of order delivery.
Free product provided by brand.
Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner.
I have received a damaged or defective item/wrong product in my order, how should I proceed?
We do a strict quality check before shipping the products. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 5 days of receiving the order:
Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.
Do I have to return the free gift when I return a product?
Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.
How will I get refunded for the returned orders and how long will this process take?
In case of a return/replacement/refund, we process the refund once the products have been received and verified at our store.
For payments done through credit/debit cards or net banking, wallets, upi mode payment the refund will be processed to the same account from which the payment was made within 24-96 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
For cash on delivery transactions we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-96 business hours of us receiving the products back and your bank details on email. It will take additional 2-5 business days for the amount to reflect in your account.